Fulfillment begins after an order and payment have been accepted. We do not promise instant delivery unless a specific delivery time is expressly shown for the product.

When a digital order is delivered

An order is treated as delivered when the applicable account, panel, credit confirmation, or access information is provided through the contact method or account associated with the order. Customers are responsible for entering an accurate, accessible contact method at checkout.

If an order has not arrived within the delivery estimate shown at purchase, or if no estimate was shown and you need an update, contact us with the order number and product name. Do not send passwords or full payment details.

Issue and refund review

Refund eligibility depends on the reported issue, whether digital access or credits have already been issued or used, the purchase information shown for the product, and any non-waivable rights under applicable consumer law. Submitting a request does not guarantee approval.

We can review reports involving non-delivery, a duplicate charge, an incorrect product, or access details that did not work when first delivered. We may request reasonable troubleshooting information, but never a password or full payment-card number.

Statutory rights

Nothing on this page limits rights that cannot lawfully be excluded. If you believe a charge or delivery is incorrect, contact us promptly so the order can be reviewed.